Collection of www.OffsiteNoc.com user information and its use
OffsiteNoc becomes the sole owner of the all the information that reaches it through the web site/phone/e-mail/Live Chat. Rest assured that we will market, disclose, or rent the information thus received to any other person/institution in any manner other than what is disclose in the document. OffsiteNoc collects information from its users.
OffsiteNoc will ask any personal information only to allow us to contact you. Before using any of the services offered by OffsiteNoc, the user has to complete the registration form containing user contact information. OffsiteNoc will only use the contact details to contact regarding the services you have requested.
Credit card information will be collected only when the user registers for using the services provided by OffsiteNoc. The information is necessary to complete a payment from user. For collecting payments from users, OffsiteNoc may use a third party to process and verify credit cards. This automatically means sharing of user name, credit card number, expiration date and billing address with the credit card processing company. The payment information will be disclosed to third party only to the extent necessary to complete the payment processing.
Information regarding the software/ hardware on user’s machine
User’s Computer configuration- OffsiteNoc may ask information about make and model of your computer and/or hardware, software or peripherals attached to it and all other information about user’s computer which is necessary in delivering top-notch support services to the user.
Remote Access support- It is understood that when the user grants permission to OffsiteNoc to provide support services, it means that you agree OffsiteNoc taking control of your computer for resolving the problem. In order for the Experts to diagnose or correct the problems, the OffsiteNoc controls your computer remotely over the Internet. OffsiteNoc’s Experts have been adequately trained in using remote access, and they take control of the user computer only after the user consents to grant control. Besides, OffsiteNoc’s Experts never touch, deliberately destroy, confidential or sensitive information stored on user computer or network, or cause user to experience system problems.
Diagnosis Tools – During the process of implementing diagnosis tools a wide variety of useful information about the state of a computer system and the applications on it may be collected. This information is sent securely over the Internet to the OffsiteNoc servers. Upon analysis of the information end-user problems are resolved. Rest assured that no vital information or personal information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc will be collected in the process.
The terms and conditions in the respective software license agreement govern the Remote Access and Diagnose applications.
Session Records of Live Help
On-line and off-line sessions between user and OffsiteNoc’s Technical Support Executive may be recorded or monitored for assuring quality control or internal training purposes. Similarly, on-line and off-line sessions could also be recorded for user reference in the event of disputes or complaints.
Usage of a cookie does not link to any personal information while on our site and thus does not infringe the privacy of our customers.
The information so collected during the services provided by Offsite may be shared with our partners and advertisers but any personal information that can identify any individual person will never be disclosed.
Market Surveys and Competitions
In order to improve our services, we request information from our website users through surveys and competitions. Participation in any of these surveys is voluntary. Also, the contact information thus collected shall only be used to notify the winners. However, the survey information is completely used for assessing, monitoring or improving our site.
You are safe on OffsiteNoc- Security issues
Special Offers @ OffsiteNoc - All new members @ OffsiteNoc are welcomed with an e-mail requesting them to verify their login name and password. We do not flood our established members email with products, services, special deals, and newsletters.
Correction/Updation of User Information – The user can add, modify their personal information by visiting the Profile page.