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Clear the temporary file and restart the hotfix installation or the service pack installation

Note Skip this method if the operating system is Windows 2000.

To clear the temporary file and restart the hotfix installation or the service pack installation, follow these steps:

1. Delete all the tmp*.cat files in the following folders:

   %systemroot%\system32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}

   %systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

2. Delete all the kb*.cat files in the following folders:
   %systemroot%\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
   %systemroot%\System32\CatRoot\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}
3. Delete all the oem*.* files from the %systemroot%\inf folder.
4. At the command prompt, type the following commands. Press ENTER after each command.
   net stop cryptsvc
   ren %systemroot%\System32\Catroot2 oldcatroot2
   net start cryptsvc
   exit
5. Restart the failed hotfix installation or service pack installation.